Terms of Service

Welcome to Talklen. These Terms of Service ("Terms") govern your access to and use of the Talklen platform, including our website, AI concierge service, and related software (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. Description of service

Talklen provides:

• A public profile page hosted at your chosen address (e.g., talklen.com/@yourname)
• An AI-powered concierge that answers visitor questions based on knowledge you publish
• Tools to manage knowledge items, documents, and FAQ entries
• Lead capture and visitor enquiry management
• Visitor feedback and analytics

2. Eligibility

You must be at least 16 years old (or the minimum age required by law in your jurisdiction, whichever is higher) to create an account. By registering, you represent that you meet this requirement and have the legal capacity to enter into these Terms.

3. Your account

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized access
• You may not transfer your account to another person without our written consent
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Content and knowledge

4.1 Your content

You retain ownership of all content you publish on Talklen (knowledge items, profile information, FAQ entries). By publishing content, you grant us a license to host, display, and process it as necessary to provide the Service.

4.2 Content restrictions

You may not publish content that:

• Is illegal, defamatory, or infringes on third-party rights
• Contains malware, viruses, or malicious code
• Impersonates another person or misrepresents your affiliation
• Violates applicable export control laws

4.3 AI-generated responses

The AI concierge generates responses based solely on your published knowledge. We do not guarantee that AI responses are complete or error-free. You are responsible for reviewing and updating your knowledge to ensure accurate responses.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Scrape, crawl, or automatedly collect data from the Service without permission
• Use the Service to send spam or unsolicited messages
• Circumvent usage limits or billing mechanisms

6. Payment and billing

6.1 Plans and pricing

We offer a Free plan and one or more paid plans, billed monthly or, where offered, yearly. The plans on sale today, their names and their prices, are listed on our home page; this page deliberately does not copy them, because a legal page that restates an amount goes stale the day a plan is repriced — and it went stale that way while still naming a tier no longer sold. Prices are in USD and exclude applicable taxes unless stated otherwise.

6.2 Payment processing

Payments are processed by Paddle, which acts as the merchant of record for subscriptions sold through Talklen. By subscribing, you agree to Paddle's terms of service. We do not store your credit card information.

6.3 Billing cycle

Subscriptions are billed monthly or annually in advance. You can view your billing history and invoices in your account settings.

6.4 Cancellation and refunds

• You may cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• EU consumers: You have a 14-day right of withdrawal from digital content subscriptions. By starting the service before the withdrawal period expires, you acknowledge this waives your withdrawal right. If you did not consent to immediate access, you are entitled to a full refund within 14 days
• Refund requests beyond the withdrawal period are evaluated case by case

7. Intellectual property

The Talklen name, logo, and the Service's underlying software and design are our intellectual property. These Terms do not grant you any right to use our trademarks or proprietary elements beyond accessing the Service as a user.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that AI responses will be accurate or complete. You rely on AI-generated content at your own risk.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TALKLEN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Talklen from any claims, damages, losses, or expenses (including legal fees) arising from: your use of the Service, your content, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay fees when due
• Required by law or court order

Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days to allow export, after which it will be deleted (except billing records required by law).

12. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Talklen is established, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through informal negotiation. If unresolved after 30 days, disputes shall be submitted to binding arbitration under the rules of the applicable arbitration body in our jurisdiction.

For EU consumers: You may benefit from additional mandatory consumer protections under the law of your country of residence. Nothing in these Terms deprives you of those rights. You may also access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms:

• Email: legal@talklen.com
• Website: talklen.com